We are one of the most popular cleaning services on Cleanify. We got to be that for the following reasons - great customer service, thorough cleaning jobs, and a passion for what we do. Let's make your home happy and clean today.
She was honest with me about the amount of hours required to do the work and filled the remaining time with extra tasks so I used up what I paid for .
I was told that the cleaning was up to par! I was informed about needing extra time, which was great. The one thing I would have liked to see is some marks on the walls cleaned. Otherwise all good!
We have not been to the condo since it has been cleaned, but I am sure it will be a great job.
The cleaning service is terrible. The lady don't have mop or vacuum. She left unit open without notifying. All areas were not properly cleaned.
Ours was a small 600sqft studio apartment for a move-in-/move-out clean. Considering there is a two hour window for arrival and we were in the first timeslot from 8-10AM, the fact that our cleaner was late without any notification was already a bad start. Particularly as it was a move out date and other things were scheduled after this booking. We explained the aspects that needed to be cleaned and in particular pointed out the top of closet shelving and cabinetry to ensure they remembered this time. Upon returning to our suite, there was still dust on the floor and dust and grit covering the kitchen countertops. The lower shelving units were skipped entirely and were still very dusty. The top ones that we had indicated to remember cleaning were either missed or done very sloppily as they were still covered in dust and grit. There are other aspects, but won't go into the terrible details. Overall, a very poor job.
Did a great job
There's a stain of the bathtub which I think they did.
Below if my experience. My appointment was scheduled 2-4 on Wednesday, August 30. At around 3:00 p.m. I received a call from Karrian stating that the cleaner coming to my apartment had been injured at the last job. The rep then offered to arrange for another cleaner stating that s/he would be late and would not have cleaning products on arrival. The cleaner would need to use my cleaning products. When I asked for a discount for providing my own cleaning products I was refused. I then requested cancellation of the service and the rep kept telling me that I didn't understand (of what I'm still unsure). I booked a cleaner. The Cleanify website clearly states that all cleaners booked through the website will provide their own cleaning products. Therefore, a stranger showing up at my door without cleaning products is not a cleaner. As the service booked was not the service being provided, what would you do?
She was fantastic. Courteous and hard working
The cleaning lady didn't finishe the task on time. ( other cleaning people have no problem finishing the same task for the amount of time.)
Definitely looked better once the professional was done, however there was still a fair bit of grime remaining on the stove and partially in the bathroom. Cleaner also finished cleaning a bit early, we scheduled 7 hours and she was done in 5 hours. Would have hoped she could have used the time to go a bit deeper into the cleaning.
Arrival time was at the later end of the window than I had hoped for and had to move an appointment to accommodate but that was on me. They were pleasant, worked efficiently and followed my instructions. I gave them a cash tip -that was more convenient for me.
Thanks for coming today! You did a lovely job. See u in 2 weeks.
We requested a deep cleaning and we go anything but. The cupboards' doors were not wiped down. Neither was the oven door nor the microwave door. Small appliances were not moved to clean under them. The TV was dusty. The bookshelves were dusted in the front , but the team did not dust under or behind the books. Furthermore, the baseboards across the house were still dusty. The freezer section of the fridge was not cleaned. The light switches had not been wiped down. The bathroom downstairs was not mopped. The list goes on. We were told that satisfaction was guaranteed, we are waiting to see if Cleanify will make good on that promise.
Stayed only two hours and I paid for three. There were no bedrooms to do. The kitchen and livingroom were done passably well but no where as well as my regular cleaning person who is away right now. I have bad arthritis and can't clean. I asked her to dust but she only did the edges of the shelves and left lots of dust under and around the books. I would have asked her to stay extra time and clean the fridge but because I hadn't put it on the "list" I wasn't sure if that was allowed. She didn't ask me if there was anything else to do so I assumed that was that. It's a lot of money to pay. It amounts to almost $50 an hour. Absolutely no tip and I won't call again. In all honesty I should have been more proactive but I was also sick today. Sharon Goodier
the shower could have been cleaned better. The grout on the floor could've involved a deeper scrub to get rid of the mildo. This unit had already been cleaned. It didn't require 2 hours. But since you are there for 2 hours, a good 45-60 min could have been spent in the shower.
The house looked great and they even took out the garbage and recycling.
This letter is to thank you for the professional cleaning services you provide. Your team did a wonderful job cleaning our home and we are so happy with the outcome of your work. Your team paid special attention to detail and I would recommend their work to anyone looking for a professional cleaning company. I commend your company for their work, and look forward to a continued partnership. You have exceeded my expectations, and I congratulate Karrian’s Cleaning Services for their commitment to service excellence. Robert McFarlane
One of the cleanerers arrived a half an hour late which seemed to impact the overall cleaning. One job that was important too me (cleaning the ceiling fan) was not completed! They left cleaning items undisped of in the master bath and the master tub has some rubber tar marks we can't figure out? Overall, the girls were friendly and the overall cleaning was satisfactory.
I am extremely dissatisfied with the cleaning service provider. The job was not done right. Windows and walls not cleaned and wiped and floors not swiffered as agreed. Also, my garage door opener is missing. I need someone to call me back ASAP!
I was extremely pleased with Nikki's work and wonderful pleasant young lady. She came half hour earlier than was communicated and she did an excellent job. She told me that she worked for Sunshine cleaners so I do not know who Karrian is. To send only one person to do "deep cleaning"was not a good idea for that time frame. So the deep cleaning was not done as expected. Over all I would be happy to recommend them to others.
I requested a 'deep cleaning' with windows and walls for a 6 bdrm 4bthrm home and had + 2 hours for job completion. There was very little clutter, just clean required and many things were not done.....most walls were untouched not even spot cleaned at light switch or where obvious, inside edge of fridge doors, kitchen cabinets and stainless garbage can were untouched in the kitchen, 2 small garbage cans in rec room weren't emptied, I could go on... it was just adequate on most levels, not nearly as thorough as I'd hoped.
Diana showed up on time, and did a great job cleaning our house. She was there from before 9am until past 4pm, and didn't ask for much from me unless I offered it.
The cleaning was not good at all. Fridge and oven were not properly cleaned. After I asked them to clean it properly, they spent 1 hour only to clean the oven. First they cleaned the whole house in just 3 hours. when I told them that the wardrobe cupboards, washroom, etc. is not cleaned properly, they said this is the best we can do. I told them that I have paid for 4.75 hours, they spent unnecessarily 1 hour just to clean the oven. No wall wash was done. No sanitization was done. Overall, it was just a regular cleaning and not a professional move in move out cleaning. I had to wipe the racks and cupboards on my own. I could see hair strands at many places which I cleaned later. I am totally disappointed with the services provided.
Nice and Clean.. Thanks
Thank you for Awesome service!!
Janelle was very professional and methodical! I am very impressed what a great service, she went above and beyond my expectations!
No vaccume was brought to the cleaning, was stated in the service that one would be brought.
I loved our cleaner this time, and I'd love to get her back, if I could. She asked if there was anything that needed special attention, and the house felt great afterward. 5 stars, absolutely.
Cleaning was done well, overall I am satisfied. This was my first time using a cleaning service so what is and is not included i suppose was a little new to me.
Absolutely horrible. I ordered a deep cleaning and from the start they only told me what they could not do and that it wouldn't get any better. When I checked the cupboards, they had not even wiped them out and this was one of the few requests I made. This added a large stress to my move when I was attempting to save myself some time. Instead I am out 170$ more and still have the same amount of cleaning to do. They were also half an hour past the window of time that they were supposed to show up, I recommend taking the two hours that you would put aside waiting for this group and clean yourself. Not at ALL worth it.
Asked for inside of window to be cleaned - they didn't do a thorough job so I had to go back and clean it myself
Thanks for the amazing service and cleaning - the place looks great!
I needed my condo completely cleaned as it was being staged prior to being put on the market. They did a great job and cleaned everything thoroughly in the time allotted. I was really happy with their services!
The counter and stove top were not thoroughly cleaned.
Cleaning was done quickly and well. I booked the Move Out cleaning and I am sure the next tenants will appreciate how clean the unit is.
They did not do anything. I don't want to get charged on this. They only stayed for a few minutes and left.
Thanks for a great service
Very happy with the cleaning. Lot of harwork putin by sunal. Thanks for help.
Great service. Showed up on short notice and was very pleasant.
Nice job and nice personality
This was my first time getting a cleaning from Karrian's; I booked through Cleanify. I was disappointed in several aspects of the cleaning: - there was still grease on the stovetop - they didn't wash the windows as I had requested as an "add-on" - they washed a cast iron pan with soap and water, and then left it wet on the cutting board where it developed rust - they didn't vacuum under the one bed that they were specifically asked to - worst of all, they didn't touch in any way one of the bathrooms I won't be using them again.
The cleaner from Karrian's showed up on time, and did a great job! Thank you!
Decent. The young lady missed dusting on ledges , some window sills and neglected one small area of the kitchen. Over all pretty good but far from perfect.i
This was my first time engaging Cleanify. Unfortunately I did not have the result I wanted. I left instructions to only clean specific parts of the unit and to follow the priority list I left- I did not want the whole unit cleaned, just certain areas. A deep clean of the bathroom specifically around the baseboards, and floor were at the highest priority. After the appointment when I went to inspect, certain areas that I did not need cleaned (ie oven top, kitchen counters) were cleaned, and yet the bathroom was still filthy in those specific areas! I wish I could say I am happy with the result- but I am disappointed and now have to do the job myself.
I had scheduled today's cleaning for the CEO of our firm. He is hosting a party tonight and needed it to be spotless. I came over after and I had to spend over an hour cleaning. Laundry was refused, stuff was still laying around, the dishwasher wasn't emptied, counters all had crumbs, random pieces of paper (flyers and things that were obviously garbage) was left on the couch and ottoman. There was an old rotting banana that was not thrown in the garbage, etc. We use cleaners on a weekly basis and this was one of the worst experiences we have had.
Hard working and detailed in their work ethics
I'll let you know later today. I left before they finished and am going there to check shortly.
Cleaners were very nice and respectful. Asked for the move in/out cleaning; however, they did not clean the inside door of my oven and microwave. Had to end up cleaning it myself.
Our cleaner was amazing! We couldn't be happier, will definitely be booking again!
Our cleaner did fantastic work! The house feels fresh and renewed. She got all corners, nooks & hidden spots. Our home feels wonderful.
The cleaner was excellent
Loved our service. She did everything we needed, and the house looked better than we'd hoped. It's for our father coming home from hospice, and honestly, we were impressed. We're thinking of setting something up either weekly or biweekly
If I could put zero stars, I would! They arrived an hour late, I paid for windows cleaning, oven cleaning and they did not clean them; mainly because they did not even have windex or any other required products. I had to clean for hours after they left. It was a huge waste of time and money!
Very nice job!!!!
Excellent cleaning - very thorough
I asked for deep cleaning which includes scrubbing my washroom and take initiatives to clean places without supervision. But she needed supervision. She was supposed to bring her own supplies which she did; but those were useless. I had to give my own. Also, I was promised a 3hr worth cleaning; but she claimed that it includes her parking time and everything. I don`t understand how parking, at a free parking spot at the back of my building, took half an hour as she claimed. She was good in a sense that she washed my dishes. I need to change my cleaning service.
Excellent experience. They arrived on time and got to work right away. The place was sparkling clean by the time they were done. I am glad I got their service. Highly recommended.
Appointment is now for August 26
This was the best crew I have ever had in my home. They were efficient and did their work so fast without any question. I will have them again for sure!
they need to send 2 people as promised for 2 hours , not one for 4. it's too big a place for 1
Great work - cleaned and changed linens well. No issues.
The cleaner did not show up after I was called to change the appointment
Donelle did a fairly good job , but her social skills lacking , making things a little uncomfortable . They switched me from 2 people & 2.5 hrs to 1 (Donelle) for 4 hours ; but it's a big place for only 1 , and it showed in places ie : marginal shower clean , poor vacuum job
Horrible service. Where do I start? Cleaner came without supplies, had to use whatever we had, was late. Nothing was put back in its original spot, had to work and get everything back in it's proper spot. Dust and dirt spots EVERYWHERE. Wondering what this cleaner did for 3 hours. $100 spent and I could've cleaned our place 100 times better. Even tipped the cleaner $20 cash and had to leave to head back to work. Do not recommend. I don't understand how a service can be so bad.
The description on Cleanify said that there would be 1 cleaner for 3 hours and they they would bring their own supplies. When the cleaners showed up, there were two of them and they didn't have any supplies. They also seemed confused about what they were doing/not doing and how long they were meant to be there. All-in-all the apartment looked great and they did a fantastic job cleaning it (which is what really matters), but the upfront process was very clunky/awkward.
I am very happy with the results of the cleaning provided by Wendy & Janelle.
She's coming on Tuesday
Thank you to Karrian! I was in a real mess with company coming the next morning. I ordered six hours. A team of three showed up for two hours. Two women concentrated on cleaning while one helped me organize a big cluttered area I still had to tackle. When we finished sorting the clutter, the third woman joined in cleaning. Thank you to all for the flexibility. The next day I was still appreciating all the attention to detail, like under the stove elements and the bathroom drain. I'm confident that when I'm not in an unusual mess, a regular three-hour clean will keep me on top of everything with a team like this.
Nikki did a wonderful job. The apartment is sparkling!,
A little expensive but all in all I'm pleased. Although I'm paying for 3h45 she's here a little less then 3h30 :)
Thanks for an excellent job. Next month only 3 hours please because fridge, stove and windows don't have to be cleaned
The two cleaners arrived earlier than expected and did a great job of cleaning the house.
Floors weren't properly swept and cleaned throughout the house and there was a general lack of attention to detail. Pretty disappointing and I won't be using this service again.
Was an hour shorter than booked so I will refrain on tipping this time only for that reason :)
I paid for 2.5 hours of service from 2 cleaners (or 5 hours from 1 cleaner), supplies included. The lady who came to clean my place stayed for just under 3 hours, she only had a few supplies with her and had to use mine, and arrived 1.5 hours later than the scheduled appointment. She was late because she went to the wrong address. When I offered to pay for a taxi for her to come to my place and get started, she accepted, took the subway anyway and told me she would take the taxi money to get back home to her kids. On top, two of the four bathrooms were not cleaned, I discovered this after she left and I had to clean them myself.
The cleaning job was not done well. The oven top and corners of floor are still not clean. I have to clean it again. A broken broom was left in the apartment, I had to dispose it off. Very disappointed.
I have asked repeatedly for the mirror (it's a bank of drawers) to be cleaned (they have finger smudges on it). It's not happening and then at thecleaning on Friday, the bottom of the toilet didn't get cleaned. I can w2rite mty name in the dust.
Best cleaner we've ever had. Strongly reccommend to anyone
I have arranged for cleaning services with Karianns company. She sent me, a cleaning person (Zoe) on 18 February 2016 for 12.30. She arrived at 2.00. The whole experience was a nightmare. I asked her politely to mop the bathroom floor again as it was dirty and she was very upset and furious. She said to me that will never return for any cleaning service in my house again. When I asked her the reason, she said that I embarrassed her in front of my guests when I asked her to mop the bathroom floor. She swore at me and called me names. (evil bitch, etc. ) She also broke my vacuum. I am still waiting for a response from Karianns company regarding the above experience. I will not hire this company after this experience
great people and work!
Niki did a fantastic job! The place was spotless when I got home and certainly needed it. I would recommend her services to any friends or family. Thanks so much!
Please call me. Your company over charged my credit card. Please cancel my service until I get my refund.
Was happy with the service and the punctuality.