Although the cleaners were friendly and on time. The fifth wheel camper that was new , still had all the saw dust from the slides and the drawers were still not wiped out, floors were not swept or mopped. Vacuuming was done and fridge was cleaned but the deep clean wouldn't even qualify as a s surface clean. Be careful it's expensive for not terrible service and remember this was only a twenty three foot space imagine what wouldn't get done in your home! We took many pictures to support this review. Contacted this company over four times and was expecting a call back yesterday from a supervisor and did not receive anything. Called back today and I am still waiting for this business to either not charge me or complete the clean by different professionals.
a lot of areas has been missed and overlooked.
We were confused as to why Cleanify had not relayed information regarding how to enter our home in our absence, We had sent the security code for entering the garage via email well in advance. Despite this, my wife and I were scrabbling Friday morning to respond to messages and texts, while my wife was at work and I was in court. Please make sure this doesn't happen again. Also, we had requested a specific company, and at first were assigned a different company until we complained. Also, we requested a specific person, Chelsea. It's not clear that request was granted. Please confirm whether Chelsea was the service provider. Thanks. Michael
The cleaners were excellent, and timely! They cleaned the whole place very well, and I would use them again!
Cleaner did not show up
Odered a deep cleaning they went beyond my expectations.
I'm not at all pleased with the service you rovided..........I would very much appreciate some one calling me on Monday @ 613-2361390 I have visitors this weekend and would rather talk to someone after they have gone back home sorry the number should read 613-232-1733 thank you. Terry Donovan. Ottawa 1:15 time slot
Last minute Cleaning arrived 45 minutes BEFORE the scheduled time. They told the tenant they could not do the cleaning while the tenant was moving in and to call them on Monday and left a number to reach they could be reached.(I had stated in my original conversation with the booking lady that this was a move out/move in situation, hence the need for a Sunday cleaning.)When we arrived 20 minutes before the agreed time slot, we called them back and they came. I explained what we wanted done - already having explained this to the lovely woman taking the order- this took 20 minutes as the lead cleaner translated to her colleague. They then set to work and did a reasonable job but did not push themselves by any stretch of the imagination, finding time to text on the phone and make telephone calls. They left without saying anything to anyone and without doing the laundryroom. I had made a specific request to have the laundryroom in the basement done and had showed them where it was and explained I wanted the machines washed down on the outside the laundry tub cleaned and the floor vacuumed ( I was told no but we agreed a broom was fine) An EXTRA hour had been booked and paid for for this room. When my son , the homeowner stopped them on the driveway they said they were finished that they had stayed the entire time they were scheduled for. This was true but they should not have snuck away, should have made time to do the laundry room or alternatively told us so we could consider booking additional time to complete the job. I have since cleaned the laundry room myself and it took 20 minutes AND my vacuum cleaner worked just fine on the concrete floor.
I wanted to give these ladies 5 stars but there were several problems. On the positive, they were on time and very friendly. On the negative, I hired them to clean the inside of my oven and they didn't (cleanify refunded me but the oven is still dirty) they also broke a statuette of mine which has great sentimental value and they didn't tell me, even though I was home. I also had to dust and re-dust some areas which were not done. I will re-use this site but not these cleaners.
Larry was/is a great cleaner. Communication could be a lot better though. He was 3 hours late because his car broke. No one thought to call us.
Jean is a star!
All fine thanks
Garry and Jean cleaned by house on Friday, Nov. 13. They did a good job and Jean did an excellent clean of the bathrooms. I hope that the same team will come tomorrow, Friday, Nov. 27. Thank you.