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I am extremely disappointed and even upset with my experience and feel I should get at least a partial refund. I had asked to clean the washroom and 2 bathrooms. One bathroom wasn't even touched, I had to clean it myself, the other bathroom still had dirt all over the tiles. I asked for the cupboards to be cleaned and the outside all still had dirt on them and the inside drawers are still dirty. The stove wasn't cleaned properly and neither was the fridge. I've hired cleaning services before and they got a lot more done in less time and much better quality! Her 3 hours weren't even over yet and she was ready to leave! We had to ask her to come back and we even got attitude from her - she asked us "are you satisfied yet?" so we just told her she could leave and we would do the rest ourselves.I was showing my basement apartment to over 30 people and I had to call my neighbour over to help me te-clean everything. She didn't have the proper supplies and didn't scrub anything, just used a rag to wipe things down. I even took pictures if you need proof. My neighbour was also shocked at how everything was left so dirty. She did at the most 20% of the work so I should be refunded what I paid as I will now have to hire someone else to do the job properly and even had to do some of it myself as I was panicking the place was still dirty and I had so many people coming. I am beyond disappointed and if I do not receive compensation for this I will definitely never use your company again and advise others to avoid you as well.
we are very happy with the work!
Cleaning supplies had a strong odor
Amazing guys. Very nice... loved their work . Very hardworking.
I had paid for a deep clean and asked for the walls to be cleaned, they were not. I also noticed the floor in the living room was not washed. Overall the cleaning was good! I'd use this service again.
Gave a cash tip
The cleaners were arrived promptly and completed the service within the suggested time. Overall, the unit looks cleaned but there were several areas that we needed to touch up after further inspection (ie. Dust left on top of the kitchen fan, spots left around the toilet and tub). Also, the following areas could have been done better: -Crumbs were left under the coffee maker -Shoe prints left on the bathroom floor -Bathroom faucets were not spotless There was one too many items that we had to touch up on after the service. We would probably look for an alternative provider on the next time around.
The cleaner, Elizabeth, did an adequate job. She was professional and did all the tasks I assigned to her. However she only stayed for 4.5 hours, from 9:30 to 2 PM. Also, her company did not supply her with a vacuum or cleaning supplies. Luckily, I had all this on hand, but I feel my fee should be adjusted.
Inside oven was not touched as they mentioned they only do outside but I ordered deep cleaning. Nothing was dusted. Mirrors in the bedroom weren't touched. Basically, the service was not up to what I was looking for a deep cleaning. Generally, its more of just a standard cleaning. Requesting for a reclean.
I got an amazing service from Elizabeth, she was here on time and did everything thoroughly. I had used much more expensive cleaning services before and result was not anything like this.
The cleaners did a fantastic job, and if I ever need a company for cleaning again, I will gladly use again!
Your company is fast, efficient, and great! Will use again!
The work is very expensive for what was accomplished. For those prices I expected a more thorough job. The cleaners were polite and kind, the service is too expensive though.
They broke my door.
I was very impressed with the two cleaners who helped me do a final cleaning and clearout of the apartment I was moving out of. It was a wretchedly hot day and they both worked very hard and did a bang-up job. I had run out of strength to handle this myself and was grateful to be able to book their services at the last minute for the following day. I would certainly recommend House of Maids to anyone needing a cleaning service.
TErrible, our buyers were disgusted and we were embarrassed. THey said we should ask for our money back.. UPstairs was not cleaned at all and central vac was not used. Inside windows. Not done AND he chose to work with no shirt
I would not recommend this service to anyone. My place is only 700 sq ft and was left only half cleaned. I paid for 2 people for 3.5 hours each for deep moving out clean. I got one person and they forgot to bring their vacuum. Also left half the kitchen counters and all the appliances untouched. I definitely got ripped off.
I had a cleaning scheduled for 3:30pm on a Sunday and no one showed up or tried to contact me. Have yet to hear from the company or receive any type of refund.
I was not satisfied with my cleaning at all. The service was not at all professional, on the day of the service I received a call saying that I could have only one lady instead of the two booked, do it would take longer! That one lady did not clean anything properly unfortunately. I would not recommend this service. I have used others and will go back to them.
The cleaning service was not that great. They left huge streaks in the window and did not even have towels with them. So they were not prepared. I don't think I would use this service again or this website.
Cleaners were respectful and did a great job cleaning the house. Would recommend.
To give them credit they did work hard for the 4 hours however they were either very inefficient or in-experienced as they left little to no time to finish the kitchen and main floor after spending 70% or their time on the upstairs. So mainfloor was either not done or they just pushed the dirt around. I have had other companies come in with same time and do more. Hopefully these guys improve.
Two very polite, hardworking cleaners. I ordered a Deep Clean however a lot of things were missed. They did not vacuum before washing the floor with a mop even though there were dust bunnies and crumbs. There are streaks on our bathroom mirrors, other marks that were missed. Cleanify said they would be in for 4 hours, they were only scheduled for two and therefore rushed through our condo. May be lacking knowledge in cleaning concepts. They dusted and washed the floor;what I was really needed.
Extremely unprofessional and poor quality of service. Would never call this service again and would warn anyone to steer clear of this service.
nice girl, but doesn't know how to clean. used the wrong products on the wrong surfaces (bleach on my wooden dining room table!). was not apologetic.