Stars A1 Maid Service is Toronto's first choice in cleaning. We bring years of experience, reliable equipment, and a professional crew to every job!
Cleaning lady was great however there were a few miscommunications prior to her arrival. Not sure if it was cleanify or stars a1 who misunderstood. She was sent at least an hour earlier than expected. Woke me up from my sleep, and then I rushed to get the house organized for her to clean while the clock was ticking. She asked if I had a vacuum, which I did not and was told by cleanify that all cleaning equipment would be provided by the cleaner. She also said I was supposed to spray the oven the night before. I had asked cleanify if I was supposed to do anything to prepare and they said no. The cleaning lady did the best she could but it wasn't perfect. The stove top where the tinfoil goes also wasn't clean. Clearly there was some miscommunication, which affected the end result.
They didn't even finish. There time management skills were horrible. Spent most of there time talking to each other. Didn't even vaccum or clean my fridge. Floors never got mopped. Very upset!! Cleanify is hit or miss probably won't use again.
Very friendly, fast and thorough! Highly recommend.
Great thorough efficient
This was my first time using a professional cleaning service. My two cleaners did an amazing job following my instructions and cleaning my house to the best of their ability. I live in an extremely old and unkempt and they cleaned the everything so well. A tip for next time, specify exactly would you want done before hand so your cleaners come prepared to table the job (make note if they will need a specific cleaning supply or equipment.
Lorna was punctual, efficient and thorough. Thanks.
We have had Sherry both times and she does an amazing job. She shows up on time and takes pride in the work she does! She does a fabulous job!
Sherry was great! The house sparkles!
Cleaner was a no show no call
Great work. I would like the same person to show up on the next cleaning appointment as well and going forward.
Everything was great the ladies were friendly.
We are first timers with a cleaning service & with Cleanify - Gemma was wonderful, took the time to ask us what we needed done and did an incredibly thorough job. We would have her come again and are very happy with the service. Thank you Gemma!
Our field manager said Jenny was great, the client said she did a fantastic job. We will be keeping your number for future reference.
Jemma was great and very nice! did a great job.
The cleaners showed up without any supplies! They couldn't not clean properly as they didn't have supplies to clean. It was a complete waste of time and I should not have to pay for this service.
Cleaning was rushed as they had to go to another job afterwards. I was told 4.5hrs and only received 3.5 hrs. The two ladies were friendly and tried to be quick.
I was very disappointed with the cleaning. The cleaners broke a shelf and cupboard right off the wall. This was a service I bought for my clients prior to having photos done to sell their condo and instead of having everything ready, they really impacted our timing and my clients overall mood. The contents of the cabinet were completely disorganized and there was no attempt to fix it. The air vents were still as dirty as they were before. The oven was not cleaned and the window sill had dirt on it, that I ended up cleaning on my own. Not impressed and will not be a returning customer.
Just a quick touch-up, but the two cleaners were thorough, quick, and creative in getting things taken care.
Jemma was great! I am very happy with the cleaning and thinking about using more frequently! Thank you very much!
Excellent. Would hire again for sure
Good, timely cleaning. Job well done.
Very prompt and excellent service.
Everything looks great will definitely be using this service in the future
Did a great job, no complaints!
They were very sweet and did an excellent job! I'm very happy!
I am happy with the Ladies, they are very polite and hard workers.
Raquel did a great job! Much better than our last cleaning service.
Amazing job! We were shocked when we got home.
She worked a little slowly but place looks great. I did not like that she wanted me to move from my area even though there were other areas to work on.
Hi; A few issues: The cleaners were given the wrong address, costing them hours in wasted time during rush hour and late start time The cleaners were not aware of the fridge and bling cleaning extras I ordered I was not told that i was responsible for emptying the fridge in advance of the cleaning These issues are on Cleanify, not the cleaners. I have not even been home to check the quality of the clean yet
Issues with cleaning. Basement kitchen floor not clean ....spaghetti sauce on floor and loose debris. Windows not satisfactory ...dinning room window and main floor window not clean.... streaks in most windows. Main floor stove damaged by oven cleaner.....chrome tarnished by oven cleaner. Staff used customer broom and vacuum. Laundry room not cleaned Basement stairs not cleaned. I had to hire cleaners to accomplish cleaning that real estate agent needed to stage property NOT SATISFIED WITH CLEANING JOB
I wish I could leave no stars. The company brought no vaccuum the poor girl that came didn't have any directions, a very small bag of supplies with no vacuum, when she called her boss I had to speak with him and he was very rude with me and irrational. I felt bad for his employee he sent it wasn't her fault she had no supplies and improper directions. Awful experience.
Great job, very thorough, I wouldn't hesitate to use Jenny again. MS
Wouldn't recommend. Cleaner did not stay for full time (probably only 5/6 out of the 7.5 hours I paid). Areas were left uncleaned and floors didn't even look like they were mopped. Vacuuming was mediocre and I will have to redo. She did clean out the fridge though, which is nice.
Very Unhappy.... I had asked for a deep cleaning and paid for one... the results are shockingly poor
I had requested Colette (who was here e previous time)... I would like to know who came this time...
She was absolutely great! My place was spotless and smelled great. Would definitely have her back !
Colette did a very good job. She was pleasant, quick and efficient and was obviously experienced. I would definitely request her services again.
I was expecting 2 people bw 11 and 12...one woman showed up half an hour after that. She was nice and agreed to stay for three hours herself . I tipped her. She did an ok job .
The 2 ladies did a super job getting unit ready for sale
Despite the rocky beginning of the day, both Vendi and Lana more than redeemed themselves. They did a phenomenal job â€“ my house was not in great shape (hence my order of a deep clean) and they left it gleaming. It looks better now than it did when I moved in.
Hi, This cleaning was to be a deep clean to list and sell my clients home. My clients were not happy with the thoroughness of the clean and said they would not recommend these cleaners again. I tried this company for the first time and explained to them on the phone what was to be cleaned as they asked. Most of the time was spent in the basement cleaning and then they did a quick wipe of everything on the main floor. Yes things were wiped but there was still dirt on the baseboards, counter tops, and other areas. The best way to describe the cleaning was a very basic clean. Also the cleaners did not come with all their own cleaning supplies which they should.
Very unhappy! I was very disappointed in the service that was provided to me from the company contracted out by Cleanify to Stars A1 Maid Service. From the beginning, the process was not managed in a professional or efficient manner. Communication between the manager and labourer was seriously lacking, creating a frustrating and uncomfortable situation for me, as the client. From the get-go, I had specifically requested 2 cleaners, to divide up the work of a 7 hour job, and I only received a single person who didn't know he was signed up to a 7hr day. When I was called in to check on the job 5 hours later, only half of the my requests had been met, and the labourer was not happy to learn that his work day was not over. It had become my responsibility as the client, to manage the cleaner, which was extremely unprofessional. When I returned to the unit after the full 7 hours that I had purchased, the cleaner was gone, and I was fairly satisfied, although the items that I had specifically asked to get addressed were not all clean (blinds, inside oven & inside windows weren't done). Since I had primarily chosen this company given their claim to cleaning homes in preparation for a move, the job was not done nearly as thoroughly as I had expected. I called the manager to give my disappointed feedback and his response was certainly subpar, fuelling my negative experience and doing nothing to rectify the situation. He only made excuses and did not want to take responsibility for his terrible lack of management and customer service. Ultimately, using this company only added stress and frustration to my day. I would not recommend their services! I can't give this experience any stars!
They didn't show up and didn't cancel.
Alisia is so happy and trustworthy and does a wonderful job in my condo!
So far so good! 4 cleanings in and I'm a happy. Camper! Alysia - thank you for sorting out the area below my kitchen sink!!!!!!
More dusting of the furniture and ths basebiards, please.
The cleaner was a no-show on day 1 then showed up for 15-30 minutes on day 2 and cleaned less than 5% of his apartment, then left without notifying my handicapped brother and never came back.
Lorna and Hazel did a superb job. I would want them back for any cleaning I arranged and will recommend my friends switch their service and ask for them too. They cleaned the windows! It's usually in the service description but seldom done!!
The cleaning team was very diligent and did a very good job. I was impressed.
I was pleased to find someone on short notice for a great price.
I was happy that they brought all supplies I did not expect that. Overall very good.
The crew was excellent as this was a very hard post renovation cleaning.