Surrey, BC

Stone Hedge Services

3.6 · 19 Reviews
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from $66 per visit

Reviews

23 Sep

in Vancouver said

Great clean - very happy

14 Jul

in Vancouver said

The cleaner arrived 30 min early (while my movers were still there) and couldn't find street parking or the entrance to my building parking. My Cleanify directions explained how to get into the parking area (it is also pretty obviously behind the building) and she either didn't read them or understand them, she called 8 times yelling over the phone that she couldn't find it and was just going to leave until I begged her to stop on the street and I would go find her car. This whole process took almost 30 min, and then she said that time would be docked from my cleaning time. Besides that - she missed several areas in my apartment and it was an extremely sub-par clean. I booked a "move-out" clean but she didn't clean parts of the baseboards, floors, stove top, sink, left some cupboards, and left the metal and mirror fixtures cloudy or uncleaned. She told me 30 min before finishing that it would be another extra 30 min for cleaning the oven so I'd have to pay extra (why is that extra for a move-out clean? that's the first place my landlord looked). She was extremely hard to communicate with which is where I think a lot of the problems stemmed from, and I can excuse the difficulty in parking, getting lost downtown, etc. but I cannot excuse the bad cleaning. Now I have to pay for another cleaner and I'm out a half day's work.

7 Jul

in Vancouver said

Supply vacuum cleaner

9 Jun

in Vancouver said

After I came back and check out the cleaning, there are lot's of hairs still in the floors, no idea what's kind of cleaning solution they are using, smell is very very bad; took more hours than estimated; terrible terrible service

2 Jun

in North Vancouver said

Shirley and Michele did an excellent job. They were on time ,polite and thorough.

1 Jun

in Vancouver said

Lovely ladies did a great job.

31 May

in Vancouver said

Bathroom was not touched. There was pee stain on toilet seat and toilet. Counters were not wiped. Sink not cleaned in bathroom. Mirror in bathroom was not windexed. The unit was empty and bathroom was not touched not sure why time ran out. 700sq apt.

30 Apr

in Vancouver said

The cleaning was absolutely terrible. The staff was incredibly rude to the concierge (so much so they made a note about it) and the floors are dirtier than they were when they got here. The oven is filthy, wasn't put back together, the windows weren't cleaned at all and this "stone hedge" doesn't have a website or phone number. This is an absolutely abysmal job and as much as I'd like to recommend cleanify, I can't see that happening now.

30 Apr

in Richmond said

a good service in general, except the dusts on the bed weren't touched and the stain on the tub wasn't removed.

24 Apr

in Vancouver said

The ladies were on time and ready to work. They were shown a rather ugly mess and cleaned it to my expectations and beyond. Highly recommend. Thanks!

21 Apr

in Vancouver said

Not professional, not efficient!!!

3 Mar

in Vancouver said

She was good in general but she showed up 30 minutes late and did not clean the blinds as I specified and paid $20 dollars extra for that job, she just dusted them.

26 Feb

in Surrey said

Sylvia was one time, friendly, thorough and efficient. I give her 5 stars, but take away one star from CLEANIFY because I do not think she was clearly informed that I have a dog, albeit a small dog. I crated my dog in order to proceed with the cleaning as although unsaid there was concerns about the dog. Rather than make an issue or talk with Sylvia as I said I just crated my dog--who by the way is very friendly but does bark/protectively when someone first rings my intercom/knocks on condo door. Anyway feedback on this, however, for the next cleaning request I will make sure this does not happen for both the dog and the cleaning people hired.

1 Jul

in New Westminster said

Overall subpar, the house was tidy, but nothing done in the dining room at all, lots of spots missed dusting in the livingroom, bathroom received only a superficial cleaning; baseboards not wiped down, shower tiles not wiped down, toilet and vanity bases were given a quick wipe only, stove top, oven door, fridge door and microwave face not cleaned! Unfortunately, I would hesitate to recommend them!

18 Mar

in New Westminster said

When they first left, I thought everything was good, but upon reflection it looks like that isn't the case. Firstly, they left early, secondly, they broke the sink in my bathroom and now there is water that won't drain, thirdly, they did not do a very good job of cleaning in general. I just re-swept my floor and found way too much dirt, and it clearly wasn't washed. The cupboard fronts weren't cleaned and my counters were sticky when they left and still had bits of food on them. They even remarked when they came in that my house isn't that dirty, so I'm not sure why the results are so unsatisfactory. I feel like I wasted my money.

11 Dec

said

I look forward to an ongoing working relationship with the crew I had today!

11 Dec

said

They are a good team as they divided the duties between them and know what they're doing. They don't just surface clean - they actually move things.

11 Dec

said

I was very impressed with these ladies. They are friendly and personable yet got right to work.

11 Dec

said

Excellent, excellent, excellent! Beautiful job...kind, friendly people...on time...on task...and amazingly quick service! Thank you so very much!

Professional cleaning services offered

  • Deep clean
  • Home
  • Maid Services
  • Tidy

Service hours

  • monday
  • 8am - 6pm
  • tuesday
  • 8am - 6pm
  • wednesday
  • 8am - 6pm
  • thursday
  • 8am - 6pm
  • friday
  • 8am - 6pm
  • saturday
  • Closed
  • sunday
  • Closed

Service areas

  • Surrey, BC
  • New Westminster, BC
  • Burnaby, BC
  • Coquitlam, BC
  • Langley, BC
  • Delta, BC
  • North Vancouver, BC
  • Maple Ridge, BC
  • Vancouver, BC
  • Richmond, BC
  • West Vancouver, BC
+ 1 more cities
Owner

Stone Hedge Services --