We are professional cleaners with staff experienced in hotel cleaning Vacation rental cleaning and more. We pay great attention to details and providing exceptional service.
They cleaned some cupboards but not others. They also didn't clean the fridge when instructions asked them to.
The cleaners were very nice. They did not bring a vacuum along, so they could not clean the carpet.
They changed time of appointment twice on the morning of the day they were supposed to come and still were late by 20 min! Sent one cleaner instead of the 2 i had paid for and didn't even tell me. When I called them and inquired abt it they said oo yes one lerson called in sick so she will stay 4 hr instead of 2! I asked them to call me when she is finished so someone could go and check her work but ofcourse noone phoned and she hadn't even dusted or vaccumed!! Horrible experience! Then I called and messaged them a few times to see if they can go back and finish the job but no answer! Top Maid is a terrible company and I hope you guys don't book them anymore
no complaints. efficient, friendly and well cleaned
They were very pleasant, & attempted to clean to our specific needs. However, they were not fully prepared nor were they aware of what was involved to do "POST CONSTRUCTION CLEAN UP"
Cleaners did a good job but I was not happy the way company treated payment on extra hour. At the time I made an appointment I was told I can ask cleaner for extra time if needed. I was not advise as the only option to pay for extra hour is cash. I asked for an hour extra under the impression that it will be charge through my credit card. I was very surprised when they asked for cash as i did not have any cash with me. It would be nice if I was advised when I booked.
The two ladies, Doris and Emily were good pleasant and efficient cleaners in my home and I wish to have them again in my home for the next already scheduled appointment.
It was hard to justify tipping when the serves was 3 hours late.
She did a great job! I really appreciated her attention to detail
Fabulous job!! Prompt, efficient, fast but thorough and very friendly.
Very professional but didn't clean floors thoroughly. Maybe that was miscommunication. Everything else great.
Really good. Used their time very well, cleaned the little spots that we all forget about, personable, asked questions about certain areas etc. The only small thing was they didn't come with a vacuum, which had they called to let me know before showing up I would've been able to tell them that mine was broken. A small detail though.
Hi there, I used your service for the first time today and I was pretty disappointed. I requested three cleaners and only two people arrived. They were an hour late. I asked them to stay later because I had requested and paid for three people. They stayed an extra 20 minutes. I 39 m still a little shocked that I paid 100 to have 2 people clean my house for an hour and a half, and quite frankly the quality of their cleaning was not up to standard. For 100, I could have had someone from a different service come here and clean for 4 5 hours. I wanted to try Cleanify because I like to support Vancouver startups. However, I will not be using your service again and I wanted you to know why. Ella Hanni 604 240 9901
The girls were friendly and professional. I am sure that you hear when the work is not done right, so I wanted to make sure when they do well you know too :)
Thanks again for the house cleaning today, your team was awesome. they were above and beyond. I really appreciate the little touches, folding the toilet paper and the towels. My home feels like a five star hotel haha. AMAZING!
I appreciate coming in in a short notice and making the house ready for clients. Patricia was very good and detailed and I will recommend you to my clients.
Thank you so much. the girls were amazing. They were very hardworking and friendly. I have not seen my place this clean in a long time. I am very happy with the service.